Peppermint Style

Personal style, colour and body confidence services for women in Hampshire

07930 367 296

Free Body Confidence Guide

Terms and Conditions


These terms & conditions apply to the website ("") operated by Judi Craddock Trading as Peppermint Style ("Peppermint Style", "I", "my"). Any reference to "you" or "your" means you, the user.

These terms & conditions set out the terms between you the customer and the website owner, Judi Craddock Trading as Peppermint Style.

Your use of this website and any service contained within constitutes acceptance of these terms & conditions in full.

You should not use this website if you do not accept these terms & conditions in full.

Terms & Conditions for General Site Use and Shop Sales

Customer Information

You should always check that the contact information you provide is correct before creating a customer account or proceeding to payment.

You are responsible for maintaining your own username and password, where required to access your customer account. You should ensure that you store your username and password securely and that the details required to access your customer account are not provided to another party.

As a customer you are responsible for your customer account and actions taken within it. If you are aware or suspect that your customer account username and password or other details have become known to a third party, you should inform me immediately.

This website is only intended for use by adults. Adults may purchase products for children as long as the products purchased are intended for use or consumption by children.

I reserve the right to restrict or remove your access to this website where you breach these terms and conditions. Such restriction or removal will take place without recourse or explanation to you where I solely deem it appropriate or necessary.


I take your privacy seriously. I am registered under and comply with the Data Protection Act 1998. For further details please see my Privacy Policy.

Product Pricing and Title

I make every effort to ensure that the pricing displayed on my website is correct. However, if an error in the pricing of a product is found I reserve the right to either cancel your order or contact you to arrange payment of any extra sum due or refund any over-payment made by you (as applicable). The processing of an order can be cancelled or corrected by me at anytime up to the electronic shipment of that order and any related items.

I reserve the right to alter all product pricing without notice.

Title in any products ordered from me does not pass to you, the purchaser until I have received and processed a valid payment, and that payment has been made into my own PayPal account and your order has been shipped.

Your Order

When you place an order you will automatically receive a confirmation email from me to confirm your order. Your order constitutes an offer made to me to purchase the goods specified in the order.

Your offer is only accepted by me once I have emailed you to confirm the electronic dispatch of your order.

Product items not included within the dispatch email are not included in the order and contract between you and me.

I reserve the right to delay or refuse orders where a transaction contains incomplete details or details that cannot be verified or where fraud is suspected.

If I am unable to reasonably ascertain these details or resolve these issues a full refund will be made against the PayPal account or card used at the time of purchase. No other form of refund or credit will be offered nor will a refund be made to any third party card or account.

Cancellation Rights and Refunds

No right of cancellation exists under The Consumer Protection (Distance Selling) Regulations 2000 for downloaded goods, electronic or “softcopy” goods to which you, the customer has instant access to or use of.

Refunds will be given for any goods where they are found by me to be defective.

Refunds will not be given where I am unable to replicate the issue or the issue stems from the user or their equipment.

Where any goods are found to be defective I will offer a replacement item or issue a full refund at my discretion. Where a refund is offered and accepted by you it will be made within seven working days of receiving your acceptance of a refund.

Customer Complaints

I endeavour to respond to all customer complaints or queries within five working days.

Events Outside My Control

I shall not be liable for delay or failure to perform any obligation under these terms & conditions if the delay or failure is caused by any circumstances beyond my reasonable control, including, but not limited to, acts of god, war, civil disorder or industrial dispute.


I grant you a licence to access the content, information and services contained within my website for personal use only.

This licence allows you to download and cache (using your browser) individual pages from my website.

This licence does not allow you to download and modify individual pages or substantial parts of my website nor to make my website available via an intranet, where my website or a substantial part of it is hosted locally on the intranet in question.

My website design, layout, content or text cannot be copied, edited or otherwise manipulated without my express prior written permission.

My website cannot be placed within the frame-set of another site.

Third parties are not allowed to “deep link” to pages within my website, without my express prior written permission. All links (unless expressly permitted by me) should be to the main index page of my website. Furthermore, the content of such links, whether graphic or text should not be misleading, false, derogatory or in any other way offensive.

The restriction on “deep linking” does not apply to affiliate partners who wish to send customers directly to a particular page or product in order to increase their affiliate sales.


All content, databases, graphics, buttons, icons, logos, layouts and look & feel are my copyright, unless expressly acknowledged as otherwise.

The data mining, extraction or utilisation of product information from my website is not permitted without my express prior written permission.

User Generated Content

Where the facility exists you may provide reviews or public feedback on the website of products purchased by you, also known as user-generated content.

Where the facility exists such user-generated content can be provided in different formats and mediums; text, audio, video and still photographs.

As part of providing this content to me you agree to grant me a worldwide, irrevocable, non-exclusive and royalty-free license to use, distribute, edit, translate and repurpose such content, as I require, including sub-licensing to other parties.

Such content shall not infringe the intellectual property rights of any other party. Furthermore the content shall not be illegal or capable of breaching the laws of any jurisdiction in which it may be displayed.

I reserve the right to remove any content, which breaches or risks breaching these terms and conditions.

However, I shall not assume any responsibility for auditing or monitoring any user generated content.

Any complaints about such content by rights holders or any user or visitor to my website should be directed to me using the Contact Me form on this web-site.

Limitations and Exclusions of Liability

Where content and information is provided on the website without charge I exclude all liability for such content and information.

All business losses (including, but not limited to) loss of profits, income, revenue, damage to goodwill, loss of other commercial contracts, other commercial opportunities are all excluded.

All indirect, consequential or special losses or damage are all excluded.

All other losses or damages not reasonably foreseeable at the time of the contract between you and me are also excluded.

All losses relating to the loss or corruption of data, databases, systems, software or hardware are all excluded.

These terms and conditions do not exclude or limit liability for death or personal injury caused by you or me.

These terms and conditions do not exclude or limit liability for fraud or fraudulent misrepresentation caused by you or me.

These terms and conditions do not exclude or limit liability where this conflicts with the applicable law for this jurisdiction.


By your use of my website you hereby indemnify me and undertake to keep me indemnified at all times now and in the future against all possible claims relating to any breach of these terms and conditions by you. Such indemnities to include, (but not be limited to) all costs legal and otherwise, all other expenses, damages or settlements arising from your breach of these terms and conditions.


I reserve the right to vary these terms & conditions at any time, without giving notice to you. Such varied terms and conditions shall automatically apply to the use of my website from the date of publication on my website.


I reserve the right to assign my rights and also my obligations under these terms and conditions, without giving notice to you. This right of assignment shall only apply to me and shall not apply to you in any way.


The foregoing paragraphs and sub-paragraphs of these terms & conditions shall be read and construed independently of each other. Should any part of this agreement or its paragraphs or sub-paragraphs be found invalid it shall not affect the remaining paragraphs and sub-paragraphs.


Failure by me to enforce any accrued rights under these terms & conditions is not to be taken as or deemed to be a waiver of those rights by me unless I acknowledge the waiver in writing.

Third Parties

These terms and conditions are between you and me. They do not apply to, or benefit any third party and are not reliant on any third party.

Entire Terms & Conditions

These terms & conditions set out the entire agreement and understanding between you and me.

Your Statutory Rights

Where acting as a consumer your statutory rights are unaffected.


These terms & conditions shall be interpreted, construed and enforced in accordance with English law and shall be subject to the exclusive jurisdiction of the English Courts.

Terms & Conditions for Consultations 


The Peppermint Style Studio is located in Eastleigh, near Southampton.  Colour services, including Colour Confidence and Colour Confidence Refresher take place at the Peppermint Style Studio in Eastleigh.

Other services can either take place at the Studio, or a mobile service covering the following areas is available:

Southampton, Romsey, Winchester, Chandlers Ford

The mobile service is subject to the travel policy below.


Travel by car is covered within the consultation fee if you are within 10 miles of Eastleigh, Hampshire. Therefore, the first 10 miles each way (20 miles in total) is free. Travel beyond 10 miles is charged at 70p per mile to cover time and mileage. If you wish to book more than one session to be held at one time, travel costs may be reduced or waived. Please Contact Me for a quote.

All parking, toll or congestion charge expenses will be payable by the client.

Travel in London by public transport will be charged to the client at cost.

An approximate travel cost will be agreed when you book your appointment. The total travel cost is to be paid in cash on the day, directly after your session.

If you are purchasing a Gift Experience Voucher or Cash Gift Voucher to be redeemed against one of my one to one services that will incur travel costs, you can opt to pay for these charges. Please Contact Me to arrange for this additional payment.


At the time of your booking, you will be asked for a 20% deposit to secure your consultation, to be paid by cheque, or electronic bank transfer. The remaining balance can be settled in cash on the day of your consultation, or by electronic bank transfer at least 2 days in advance.

Please note that all funds must have cleared by the time of your appointment.


Cancellations must be made at least 48 hours in advance of your appointment to avoid losing your 20% deposit. Where the minimum notice is given, your deposit can be transferred to a different appointment date. 


Peppermint Style offers daytime appointments on weekdays. Day time slots on Saturdays can also be accommodated at a premium of £30 for all services, with the exception of the Body Confidence Programme, which has a £50 premium for Saturday day time appointments for the 'intake' session.

When booking Wardrobe Confidence, we will agree in advance the duration of the session. If this session over runs or you choose to extend it, additional time will be charged at £50 per hour.

      Terms & Conditions for the Forum


Your use of the Peppermint Style Forum and any service contained within constitutes acceptance by you of these Terms & Conditions.


You must be a minimum age of 18 to register on and use the Forum on this site. By registering and using the Forum you warrant that you are 18 or older and understand your obligations under these Terms & Conditions.


As part of the registration process you will need to create an account, including a username and password. It is your responsibility to ensure that the information you provide is accurate, not misleading and relates to you. You cannot create an account or username and password using the names and information of another person or using words that are the trademarks or the property of another party (including mine), or vulgar, obscene or in any other way inappropriate. I reserve the right with or without notice to suspend or terminate any account in breach.

If for any reason you suspect that your username and password has been disclosed to or obtained by another party you should contact me immediately. Please note that I never contact users requesting them to confirm their username and password or other details.

Specific Forum Rules

As a user you agree not to do any of the following:

Abuse, harass, threaten, stalk, defame or in anyway seek to violate the rights of another user or third party.

Publish or seek to distribute any material or information that is unlawful, harmful, obscene, indecent, libellous, profane, defamatory, racist, or in any other way inappropriate or objectionable.

Use or harvest data provided by other users in a way that they would object to.

Use data provided by other users for purposes other than contacting them via the Forum.

Contact other users in ways they may find inappropriate.

Encourage illegal activity or activity that violates the rights of other Forum users or third parties, whether individuals or organisations.

Supply or post Content calculated to deliberately mislead other users or third parties, including Content falsely made to appear from or be endorsed by me.

To pose as another user, third party or organisation, or as Peppermint Style for the purposes of obtaining user or third party information.

To transmit or transfer any viruses, trojans, worms or any other malicious programs or code intended to spy on, gain control over, disrupt, destroy or in any other way impair any computer hardware or software or any other equipment.

Attempt to gain access to my servers or other equipment in order to disrupt, impair, overload or otherwise hinder or compromise the safety, security or privacy of any of the services provided by or relied upon by me and other users.

Reframe or repurpose the Forum or any Content on it or remove or obscure any notices or advertising provided by me on the Forum.

Load or provide access to Content on the Forum or link to other content from the Forum, which infringes the trademark, patent, trade secret or any other proprietary right of a third party or infringes any intellectual property law.

Make commercial posts or comment spam or attempt to disguise such spam as Content.

Send junk or spam email or emails or posts promoting pyramid schemes, chain letters or any other activity that invites users and others to participate in wasting their time and/or money.

Use any robot, spider, scraper or other technical means to access the Forum or Content on the Forum.

If you breach these Terms & Conditions by sending any unsolicited bulk email, (spam) or any other bulk communications to users your actions will cause harm to me and to the Forum. Such harm is difficult to quantify and as such you agree to pay me the sum of £50 for each and every individual email or other communication sent to a user or third party.

The above list is not intended to be exhaustive. I reserve the right to remove (with or without notice) Content and suspend or terminate (with or without notice) the account of any user who in my sole judgment is in breach of the rules or the spirit of the rules.

Content Ownership

As a user you retain all ownership rights to Content provided by you.

By submitting, posting or displaying your Content on the Forum you agree to grant a non-exclusive royalty-free licence to me to use, modify, publicly perform, publicly display, reproduce and distribute such Content on the Forum. This allows me to place your Content on the Forum and let all users, whether registered or not to view your Content. It also allows me to compress or alter the size of any files you may post onto the Forum to ensure that they can be readily displayed for other users.

This licence is also royalty-free, which means that the Content is provided free of charge to me and I will not pay for the Content or account for any advertising revenue generated on the Forum or on any specific Content pages.

This licence also applies worldwide because the Forum can be accessed from anywhere in the world, at any time.

Also as part of the licence you warrant that any Content provided by you does not belong to a third party whose rights have been violated by the Content being posted on to the Forum. Furthermore if any Content is owned by a third party you agree to pay all royalties owed to that party, without seeking any contribution from me.

Copyrighted Material

I do not condone or encourage in any way the posting of copyrighted or proprietary Content or information by any users who are not the legal owners of such Content.

Where notified of such breaches by the owner of such Content I will remove the Content from the Forum as soon as practicable. But only where I can reasonably ascertain the true owner of such Content.

If as the owner of such Content you believe that your rights have been infringed you should contact me as soon as possible and provide all relevant information in writing.

Content Monitoring

Users can freely add Content to the Forum. I do monitor content from time to time, but do not assume any responsibility for Content posted to the Forum. Even when I do monitor Content on the Forum it does not mean that I assume responsibility for removing any Content or the conduct of any users.


I may terminate your user account and all Content and materials associated with it at any time where these Terms & Conditions have been breached. Such termination can be with or without notice. As a user you can choose to terminate your account at any time and are free to remove any Content you have created on termination.

Various paragraphs within these Terms & Conditions are designed to survive and continue after termination, including (but not limited to) Content Ownership and Indemnity.


I take all reasonable steps to ensure that the Forum is available and functioning fully at all times. However, I do not accept any responsibility for "down-time" or poor performance of the fileservers or where the Forum is unavailable for any other reason, whether within or outside my direct control.


I am not responsible for the accuracy of any Content on the Forum, nor any advertisements placed on the Forum.

I am not responsible for any links to third party websites from the Forum and the inclusion of any link does not imply an endorsement of a third party website by me.

Limitation of Liability

I shall not be liable for any indirect, consequential, exemplary, incidental, special or punitive damages, including loss of profit.


You agree to indemnify and hold me and my affiliates and partners and their respective officers and employees harmless from any loss, fines, fees, liability or claim made by any third party arising from your breach of these Terms & Conditions whilst using the Forum or any other service provided by me.


Use of the Forum is also governed by my Privacy Policy, which is incorporated into these Terms & Conditions by this reference.


The foregoing paragraphs, and sub-paragraphs of the Terms & Conditions relating to the Forum shall be read and construed independently of each other. Should any part of this agreement or its paragraphs or sub-paragraphs be found invalid it shall not affect the remaining paragraphs or sub-paragraphs.


Failure by me to enforce any accrued rights under these Terms & Conditions is not to be taken as or deemed to be a waiver of those rights unless I acknowledge the waiver in writing.


These Terms & Conditions shall be interpreted, construed and enforced in accordance with English law and shall be subject to the exclusive jurisdiction of the English Courts.


Terms & Conditions reviewed November 2015